Privacy Policy
Effective Date: July 2026
Starline Merc (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
Information You Provide
- Name and surname
- Email address
- Phone number
- Physical address or service location
- Vehicle details (such as Mercedes-Benz model and registration information)
- Any information submitted through contact forms, booking forms, or WhatsApp inquiries
Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Date and time of your visit
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Respond to inquiries and service requests
- Schedule and manage appointments
- Provide mobile mechanic services
- Send service updates and confirmations
- Improve our website and customer experience
- Maintain business records
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share information with:
- Trusted service providers who assist us in operating our website or business
- Payment processors (if applicable)
- Legal authorities when required by law
- Professional advisors such as accountants or legal representatives
4. Data Security
We take reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss or theft
- Misuse
- Alteration or disclosure
While we strive to protect your information, no method of transmission over the internet is completely secure.
5. Cookies
Our website may use cookies to enhance your browsing experience and analyze website traffic.
You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.
6. Your Rights
In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where legally permissible
- Object to certain processing activities
- Withdraw consent where processing is based on consent
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
8. Retention of Information
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Starline Merc
hwenyet@gmail.com
Service Area
South Africa
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.